Modjo growth marketing approach

Privacy Policy

Why this privacy policy?
MODJO SRL (hereinafter "we/our/us") places a great deal of importance on the protection of your privacy and personal data. We collect and process your personal data in accordance with the applicable legal provisions, namely the Law of December 8, 1992, concerning the protection of privacy in relation to the processing of personal data ("Privacy Law") and the European Regulation of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data ("Regulation"). We want to inform you about possible processing operations of your personal data and your rights in this regard. By using our platform/website/application, you consent to the collection and processing of your personal data by MODJO SRL as described in this document. We reserve the right to make changes to our Privacy Policy at any time. Any substantial changes will always be clearly communicated on our platform/website/application. However, we advise you to regularly consult this document.

Data Controller
MODJO SRL is responsible for the website/platform/application.

Contact Information:
VAT BE 0735.944.740
Venelle grand bon dieu du tour 28, 1300 WAVRE

What personal data is collected?
We collect and process some or all of the personal data about you as listed below:

Information you provide to us: Identification data related to your identity, such as when you fill out an online form with your name, first name, postal address, email address, and phone number. We may also process your contact details, address, and banking information to make payments in the context of a business contractual relationship with a supplier of products and/or services. We may also process your personal data related to your experience and professional background if you apply for a job offer.
Surveys and testimonials: We may ask you to respond to a satisfaction survey regarding the use of our services, allowing us to improve our offer or to share a testimonial about your satisfaction.Communications: In the event you contact our teams by email, mail, or phone, we may keep a record of the exchanges to facilitate communication tracking.
Use of our platform/website/application: Through the use of our platform/website/application, information collected through cookies for statistical purposes may include your IP address, geographic location, browsing times and dates, pages viewed, etc. We recommend enabling cookies for an optimal experience.
However, you are free to disable them through your browser settings if you wish.

What are the purposes?
This section aims to define the purposes for which the personal data collected may be processed. We collect your personal data solely for the purpose of providing you with an optimal, personalized, and secure user experience on the website/platform/application. The processing of your personal data is essential for the proper functioning of the website/platform/application and the provision of our services. The collection and processing of your personal data may intensify due to more intensive use of our website/platform/application. Under European Union law, these purposes are based on legal grounds justifying the legality of the use of your data.
Below is the list of the main legal grounds on which we rely:
Consent: You have given your consent for the use of your personal data through a consent form. The possibility to revoke your consent at any time is provided via the "unsubscribe" option or through the dedicated form.
Contract performance: The processing of your personal data is necessary to conclude or perform a contract of which you are a party.
Compliance with a legal obligation: We must process your personal data to fulfill a legal obligation.
Legitimate interest: When the processing of your personal data is based on our legitimate interest that outweighs any potential harm to your data protection rights.

We commit to processing your personal data exclusively for the following purposes:
Allowing you access to your "user account"Legal basis: contract performanceProcessing orders and delivering productsLegal basis: contract performanceProviding after-sales service
Legal basis: contract performance, legitimate interest
Facilitating billing and account management
Legal basis: contract performance, legal obligation
Providing the User with a general but also personalized service, including sending useful information, newsletters, providing support, and handling complaints.
Legal basis: consent, contract performance, legitimate interestImproving and customizing our services and productsLegal basis: legitimate interest
Detecting fraud, errors, and criminal behavior.
Legal basis: legitimate interest
Sending promotional offers if you have expressly consented (direct marketing).

In this case, you are free to withdraw your consent at any time:
Legal basis: consent, legitimate interest
Ensuring the relevance of the content and presentation of our website/application/platform, which may involve sharing personal data with service providers

Legal basis: legitimate interest

You have control over the data you provide to us. When data is incomplete or inaccurate, MODJO SRL reserves the right to temporarily or permanently interrupt or suspend certain operations. Your personal data is intended to be used exclusively for internal purposes. Therefore, your personal data will not be sold, given, or transmitted to third parties without your prior consent.

Are my data protected?

MODJO SRL has taken all possible technical and organizational measures to prevent data breaches. Our partners also meet technical and organizational security standards to reasonably protect your personal data in accordance with appropriate security standards. However, we cannot guarantee that online data transmissions will be protected from intrusion, which is why we ask you to exercise reasonable caution when using your devices and personal identifiers.

Partners who may receive your personal data

OVH is a hosting solutions provider that ensures the optimal functioning of our website. All data we collect will be processed legally and fairly on secure servers.OVH has various security certificates such as PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2 attestations. We may share personal data about you with our partners or service providers for the purposes listed in this privacy policy.

How long will my data be retained?
The retention period of your personal data depends on the purpose for which it was collected. These data will be kept for as long as necessary to meet business needs. For example, if you request our services, your personal data will be retained as long as necessary to fulfill this request and provide you with the necessary support, materials, and communication to ensure the proper management of the relationship. If we process your personal data to fulfill a legal obligation, the retention period will depend on the regulatory retention obligation.

If the processing of your personal data becomes obsolete, this data will be irreversibly anonymized for statistical purposes only or permanently deleted.

What are my rights?

Guarantee of fair and lawful processing
Your personal data is always processed in accordance with the legitimate purposes explained in point 4. They are collected and processed appropriately, relevantly, and not excessively, and are not retained longer than necessary to achieve the intended purposes. All technical and security measures have been taken to minimize the risks of unauthorized access or unlawful processing of your personal data. In the event of a breach of our computer systems, MODJO SRL will take all necessary measures to minimize damage.

Right of access

If you can prove your identity, you have the right to obtain information about the processing of your data. You have the right to know the purposes of the processing, the categories of data concerned, the recipients to whom the data are disclosed, the criteria used to determine the data retention period, and the rights you can exercise over your data.

Right to rectification
Inaccurate or incomplete personal data can be corrected. In the first place, it is the User's responsibility to make the necessary changes in their "user account," but you can also request this in writing.Right to erasure (or "right to be forgotten")
You also have the right to obtain the erasure of your personal data in the following cases:
Your personal data is no longer necessary for the purposes; You withdraw your consent to the processing, and there is no other legal basis for the processing; You have validly exercised your right to object;
Your data has been unlawfully processed; Your data must be deleted to comply with a legal obligation.
MODJO SRL decides on its own whether the criteria listed above are met.

Right to restriction of processing
In certain cases, you have the right to request the restriction of the processing of your personal data, particularly in cases of dispute over the accuracy of the data, unlawful processing, data needed for legal proceedings, or the time needed for MODJO SRL to verify that you can validly exercise your right to erasure.Right to objectYou also have the right to object at any time to the processing of your personal data. MODJO SRL will cease processing your personal data, unless it can demonstrate compelling legitimate grounds for the processing that override your right to object.

Right to data portability
You have the right to receive all the personal data you have provided to us in a structured, commonly used, and machine-readable format. Upon request, this data can be transferred to another service provider, unless technically impossible.Right to withdraw your consentWhen personal data processing is based on the legal basis of consent, you can withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of processing operations carried out before the withdrawal.

How to exercise my rights?
To exercise your rights, you must send a request by registered mail to MODJO SRL. You can also fill out this form and return it to us by email. We will respond as soon as possible, but no later than one (1) month after receiving the request.

Possibility of filing a complaint
If you are not satisfied with the processing of your personal data by MODJO SRL, you have the right to file a complaint with the Commission for the Protection of Privacy, which becomes the Data Protection Authority from May 25, 2018.(

This privacy policy was last updated on December 01, 2023.